Microsoft has recognized this opportunity and is launching 'Fix It'. Clicking on a simple button kicks off a download that, once run, carries out the series of steps needed to fix a specific problem or remove a bug. Microsoft also has plans to extend the click-to-fix system to help users recover from a crash. Fix-it now forms part of a growing arsenal of user self-diagnostic tools including Tune-Up centre, and Windows defender.
If these tools work as intended (not like Microsoft's unhelpful Paperclip) they'll help lower the risks which some users may face from opting out of classic corporate support models - and thereby release funds today tied to expensive support arrangements. This, along with technology which helps isolate and contain apps (like desktop virtualization) will also grow the catchment of potential users who would be suitable to choose their own hardware. If you're a PC users and want to try out Fix-It click here.
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