The war for support is heating up, and surprise, surprise many of the companies who are providing personal IT support are now offering it to businesses. These services are definitely not 'cheap' but they do in many instances provide PAYG (pay as you go services) so if there's nothing to fix there's no fee.
Strangely enough - one of our major retail customers is leading the pack in the UK. Tesco's recent purchase of 'The IT Guys' demonstrates how serious and competitive this market is becoming.
Interested to know what services are out there in Asia and Americas - has any experienced them first hand? If so how do costs and service quality compare?
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